Cancellation/ Return / Exchange Policy

 

To Cancel your order:

Any request for cancellation of orders once dispatched shall not be entertained.

  • You can request to Cancel your order before dispatch 
  • A processing fee of 2.5% excluding taxes will be charged on cancellation of prepaid orders before dispatch. 
  • To cancel your order email us info@aleeonlinehijabclothing.com with your cancellation request along with your order ID, email and phone number. 



In Case of Return:

Returns and exchange are provided only in case of products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on info@aleeonlinehijabclothing.com or text us to any of our social media platform within one working day of delivery. Any requests later than one working day of delivery will not be entertained.

  • No return / refund/ exchange will be provided on the SALE products.
  • All pictures are taken in Natural lighting - We try our best to ensure the product colours shown are true to the product, however due to different screen/ lighting there may be slight variation of 5% to 10%, return or exchange due to same will not be applicable. 
  • Please allow up to two weeks for your refund to be processed.
  • Please allow up to two weeks for dispatch of your product in case of exchange. ( exchange will be processed only after receiving the defective product, if found defective)
  • Please note that postage/courier charges are not refundable.
  • For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
  • For orders placed through gift coupons, refund would be provided in the form of a new gift coupon for the same value.



Cancellation of order:

ALEE Hijabs and clothing (hereafter referred as ALEE) reserves the right to cancel any order without any explanation for doing so, under situation where ALEE is not able to meet the requirements of the order placed or order so placed/cancelled does not comply with the policy of ALEE. However, we shall duly intimate the concerned person and the applicable refund will be made within 14 working days.