Cancellation/ Return / Exchange Policy

 

Cancellation:

Any request for cancellation of orders once dispatched shall not be entertained.

We try our best to ensure that the color shown is true to the product. However, there may be slight variations ( 10% to 15%) due to different lighting and screen settings. Refund and exchange claim for this will not be entertained. 

ALEE online store will provide refund only in case of

  • Damaged or Faulty Product(s)
  • Wrong Product(s) delivered which are not as per your order
  • Cancellation of order before dispatch
  • A processing fee of 2.5% excluding taxes will be charged on cancellation of prepaid orders before dispatch. 

In Case of Return:

Returns and exchange are provied only in case of products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on aleeonlinestore@gmail.com or text us to any of our social media platform within one working day of delivery. Any requests later than one working day of delivery will not be entertained.

  • Postage charges for return of products will not be refunded.
  • Please allow up to two weeks for your refund to be processed.
  • Please allow upto two weeks for dispatch of your product in case of exchange. ( exchange will be processed only after receiving the defective product, if found defective)
  • Please note that postage/courier charges are not refundable.
  • For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
  • For orders placed through gift coupons, refund would be provided in form of a new gift coupon for the same value.

Cancellation of order:

ALEE online store reserves the right to cancel any order without any explanation for doing so, under situation where ALEE is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with policy of ALEE. However, we shall duly intimate the concerned person and the applicable refund will be made within 14 working days.